We strongly believe in our products and want every customer to be satisfied. This is the reason for the South Island Spice Customer Service Guarantee. Due to inevitable fraudulent activity South Island Spice will only accept returns of merchandise purchased directly from South Island Spice Website and in accordance with the following:
1. Shipping costs are non-refundable.
2. eBook purchases are non-refundable.
3. Refunds may take at least one week to process.
4. Seasoning – Must be unopened and in the original packaging to be considered for a refund.
5. To be considered for a refund, South Island Spice must receive the respective item within fourteen (14) days of the item’s purchase date. In all cases, refunds will be made ONLY to the original form of payment used for the purchase. It may take up to two (2) billing cycles for the refund credit to appear on your statement.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note that we do not have the ability to track your return nor are we responsible for the time it takes for the item to be returned. South Island Spice IS NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE.